No Backup Warning Message

If your company files have not been backed up as scheduled in Database Administration, Sage 100 Contractor users see a warning advising them to contact their company administrator.

Depending on when the files were last backed up successfully, the message conveys the degree of urgency for the administrator to respond to the problem:

• A warning appears if the scheduled backup failed to run the previous night.
• A critical warning appears if the scheduled backup has not run for a number of days.
• A critical warning also appears if the scheduled backup has never run.

IMPORTANT:  If you are a Sage 100 Contractor user and you see this message, inform your company administrator immediately. Be sure to note the type of warning, including the information about the last successful backup.

If you are the company administrator, you should:

• Immediately back up your company files, manually, using the Back Up Companies utility in Database Administration.

  Back up manually each day until you resolve the problem that is preventing the scheduled backup procedure.

• In Database Administration, check whether a scheduled maintenance task exists for the company on the Modify Maintenance Schedules tab.

  If no maintenance task exists for the company, use the Create Maintenance Schedules tab to create one.

  If a task does exist, you may be able to resolve the problem either by modifying the task (using Modify Maintenance Schedules), or by removing it (using Remove Maintenance Schedules), and then creating a new one.

• Check whether another server event occurs at the same time as the maintenance is scheduled to run, which could interfere with the maintenance process.

  If another server event is scheduled at the same time, try changing the time of one or the other task, so they do not conflict.

If you are unable to resolve the problem using these methods, contact support for further assistance.

Depending on your Sage service plan, you may be able to contact the Sage Customer Support Call Center to work with one of our highly trained customer support professionals. The Knowledgebase article How do I get technical support for Sage 100 Contractor? provides contact information and hours of operation, and it can help you to determine which service works best for you.