Support Script

You use this utility to run scripts that Sage Customer Support provides to repair your data.

Before you start

• When you receive a support script file from Sage, download it to this location on your server:
  \Sage100Con\SupportScripts.
• Make sure that all other users are logged out of the company.

To run a support script:

1. In Database Administration, click Toolbox> Support Script.
2. On the Support Script tab:
   1. Select the company from the list box.

   2. Click the [Browse] button, select the SQL script file you saved earlier, and then click [Open].

      The program displays the support ticket number, Knowledgebase article ID, and a description of the work that the script will perform.

   3. Click [Run Script].

      Note: If any users are still logged into the company, you receive a message showing who the users are. You cannot continue running the script until these users have logged out.

      If the script stops running for any reason, the program restores your data to its state before your tried to run the script, and it displays a message explaining why the script did not finish running.